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Q950TS HDMI eARC / Sonos Arc Audio Dropping In/Out

(Topic created on: 29-07-2020 03:26 AM)
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cherrytron
First Poster
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Bought a $20,000 TV, the new QA85Q950TSWXXY and Sonos Arc. The audio drops out every 2 seconds, comes back for 2 seconds. End up having to disconnect it and use TV speakers.

 

This happens with any source from Live TV, Netflix app to external Bluray etc.

 

I have tried multiple HDMI cables from 2.1b, 8K etc etc -- 

 

I bought a Samsung Q70 soundbar -- same problem -- so now I think it is not the cable OR the Arc, it is a eARC problem with the TV.

 

The settings in the menu are all ridiculous, when you tell the TV you have a Atmos compatible device, there is no sound at all. When you disable it, it works.

 

This is literally the worst TV I have ever owned and it's meant to be the best. What have I done.

 

Waiting on firmware that will fix this.

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2 REPLIES 2
Jayze1988
Journeyman
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Hi did you get a fix for the issue? 

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JackpotJr
Student
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Mine (Q95T) costed a tenth of yours but shows the exact same problem. Sound dropping out every other second or so from my Sonos Arc.

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