Disney plus app not loading

[Alyssa]

I am having a hell of a time getting the Disney plus app to load on my Samsung 6 series 4K smart tv. We always have problems but they usually sort themselves out. This time when I load the app it’s not loading the pictures of the shows and movies so it’s just a gray background with blank icons everywhere. I need to fix this. 
I am able to search for the show I want and watch it that way but there’s gotta be a fix for this because this is ridiculous. 

[Members_7eiyXTr]

Hey, known issue, call the promotions team and log it. You'll get an email soon where your device has been registered.  Try using chrome and Samsung browser.