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Deleting a custom made ambient mode photo from a QLED TV

(Topic created on: 20-04-2020 06:22 AM)
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Badjester1
Journeyman
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Hi,

 

I just bought one of new QLED TV's and I've been playing around with the ambient mode on it. I managed to take a photo and send it to the TV but I really don't like it. So I wanted to delete the custom photo as it keeps popping up as default when I go into ambient mode. I've searched everywhere for instructions on how to delete the custom photo but I can't find an exact answer! Has anyone worked this out or is the option to delete just not available?

16 REPLIES 16
eMMGeee
Explorer
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Thank you so much!

It's definitely the best solution so far, apart from absurd but apparently the only working option to reset your tv. 

Take care!

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AndreaNeo
First Poster
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This thing is too stupid to be true. You spend one thousand euro for a screen, and cannot change a background? that's madness! XD Thanks Paperboy2 👏 

MediaSock
First Poster
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I solved it, I'm so happy I got rid of that stupid ugly double pic background, it would show up every time the TV screen transitioned to another screen, even when I set it to a different theme it would still show up, it was very annoying, it ruined my mood every time I saw it, I got rid of it by deleting the "Smarthings App" from my phone, it deleted it from my TV completely,

note: my TV was on when I deleted the "Smarthings App", then I turned off my phone and waited until it was off before I switched off my TV, when I turned on my TV it was gone, I don't think you have to follow these steps but I thought I would mention them just in case, because I'm certainly not going to try it again just to find out, and I didn't want to reset the TV and lose all those settings, preferences and app logins, anyway I hope this helps.

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MediaSock
First Poster
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Oops, I just realized that when you delete the Smarthings App from you're phone, it deletes the pic but it comes back when you re-download the Smarthings App to you're phone, so in the end I had to reset my TV, so sad, oh well, what are you gonna do?, Samsung sucks I guess.

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skinned
First Poster
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Here's what I did. I took a picture of the of the mobile guide screen with the 3 boxes in each corner with my tablet. Then I took it into a dark room and took a picture of it with my the Smartthings app on my phone instead of the TV. Now my custom background is a black screen.

Would probably work with a printed copy on your background of choice.

MainForcePursuit
First Poster
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Hey @skinned a..really like the photo of the ‘guide screen’ workaround… clever and gives a clean result….didn’t want to factory reset - this was a good alternative.

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klerigon
First Poster
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After two years of posts about this topic I can confirm Samsung doesn't care for its customers. A neoqled TV worth more than 1000€ must have a horrible background image because they won't add a simple reset background option. It seems we all must reset TV and lose all our settings that took us hours to customize. 

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