The wireless MAC address is not available on my smart TV

[Mahshid]

I have a smart TV model UE50J6240AW

after resetting the factory settings, it is not possible to connect wirelessly to Wi-Fi and the Internet

 

[Rohit]

Maybe its defect.

[BruceH]

Hi @Mahshid,

Did you try connecting to a temporary mobile hotspot? And does it work when you plug in a LAN-cable?

If so, you could make an appointment for Remote Assistance: https://bit.ly/2OhhbuU

So my colleagues can reset the network settings. Let me know if this works for you 👍