Samsung smart remote Q7f

[MCH_77]

Hi all,

I have a new QLED Q7F. Everything works fine, but the Smart Remote is de-connecting every 5min.

I have tried the following:

Complete re- start

Taking batteries out, pushing power button for 20sec, re -starting

Pushing the two buttons for 3- seconds to re- connect.

Sometimes the connection comes back for 3min or so and then it de- connects again.

Can anyone help? Samsung Messenger does not respond at all, tried that for hours.

thanks,

M

[Lot]

Hi @MCH_77, can you provide me the full model code en current firmware version of your tv? 

If you happen to speak Dutch, please do, since this is the Dutch Community

[MCH_77]

Hello, many thanks for getting back to me. I only just moved here. You can answer in dutch, i understand it, but dont speak.

ModellCode: QE55Q7FAM
Software Version: T- KTMDEUC-1151.1, BT-S

Please let me know if thats the Info you need.
Thanks for your help,
Michael

[JoeriS]

English is not a problem, my colleague was just checking since sometimes people think this is an international community

Thanks for the info by the way! There's a few things I'd like to try.

First of all, we've got a newer software version available. If you could please try to update the TV via the menu, if this doesn't work however, you can find the latest version (1155.1) here: http://www.samsung.com/nl/support/model/QE55Q7FAMLXXN/

You can download the file to your computer, and open/extract it to an empty, FAT32 formatted USB stick to update the TV manually. 

Another thing worth looking at are the protective stickers which are placed on the TV, have they all been removed? Some of them cover sensors and can get in the way of receiving the Smart Remote's Bluetooth signal.

I'd love to hear if any of these tips were useful.

[JoeriS]

Hey MCH, any news about the Smart Remote?