Black vertical line on my ue65ku6400

[Djows]

Hey,

I have a really black thin line on my screen. Coukd this be fixed?

[DickKoster]

Hi Djows, did you already performed a Picture Test by going to Menu → Support → Self Diagnosis → Picture Test?

[Djows]

Yes. In the first test I can see the black line. In the secind test (white black) the line is gone. Gr

[DickKoster]

Okay, maybe you can perform a reset of the tv as  well. Only if the problem persists. Just to rule things out. It's an expensive device, so i hope it's not a broken LCD screen..

[JoeriS]

Hey @Djows! I'm so sorry to hear of the black line on your screen, if it's still visible on the beach picture (while there are no external devices connected to your TV) it's very likely a defect. But considering you've got a K-model, your TV probably hasn't hit its 2-year anniversary yet so we can still offer you a repair within warranty. Just to be sure though, could you take a photo of the picture-test screen and upload it here? I'd like to see the black line for myself first.

[JoeriS]

Good afternoon @Djows, can I still be of assistance of helping you get rid of that black line? If so, I'd like to get a photo of that Picture Test and some info please, if you could send this to me via a private message (click on my name > bericht verzenden):

- your name, tel. nr, email- and homeadress;

- modelcode and serialnumber of the TV (see the sticker on the back);

- copy of the proof of purchase.

And I'll make sure our service centre contacts you asap for a repair appointment.

[DickKoster]

Hi @Djows,

Were you able to solve this problem?

[nedcay]

can i get people with this problem to contact bbc watchdog as this is a common fault and samsung not taking any responsibility for this

[DickKoster]

Good evening @nedcay ,

Good evening. If you have the same problem, please pass on the Model Code. This is on the sticker on the back of the TV.
I don't know if you live in the Netherlands, because here it is the case that the supplier is obliged to sell a reliable product with a normal lifespan.
You have a purchase agreement with the supplier. Not with Samsung.
So it doesn't make sense to bring in bbc watchdog ...