Tab A8 not charging/booting

ddown44 · ‎26-02-2025

When plugging it into a USB A to C charger the screen will light up and display a grey circle and charging icon and will not progress past that point.

If I use a higher end USB C to C charger the screen will not power on but after leaving it plugged in for a while the battery seems to charge by a tiny amount because if I switch back to the USB A to C charger and hold the power and volume down buttons when the screen lights up it will display a Samsung logo and briefly display some debug text in the top left corner before powering off.

I have tried multiple official Samsung chargers and cables that I tested using my phone to no avail and I'm now at a loss as to how to fix this thing. I also tried cleaning the charger cable and the port on the device with compressed air to remove any debris and that didn't help.

Obsydian · ‎26-02-2025

Hello and welcome, sounds like you have tried the common fixes, one more to try is to gently clean the A8 charge port, I have had this issue with an old device and also laptop charge ports, basically debris overtime accumulates impacting a good connection.

Ideally, if you have a compressed air canister, if not a gentle blow and then light taps with the port pointing down.

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Piper123 · ‎26-02-2025

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

In addition to the above guidance, please Wipe Partition Cache on your device followed by a hard reset.

S24 Ultra

Piper123 · ‎26-02-2025

1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

S24 Ultra

Piper123 · ‎26-02-2025

Please try hard reset

With the device powered up, Hold the Volume down button and Power button simultaneously for 10 seconds. The screen will go off. Continue to hold buttons until the device vibrates and the Samsung logo appears. Release buttons. Device will reboot. Once done, please check if the issue is resolved.

S24 Ultra

Vivian Lau · ‎03-03-2025

I believe you should try contacting customer care.