dkzd
Explorer
15-04-2025 07:26 PM - last edited 15-04-2025 07:27 PM
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When the side button is pressed in detection, it will lock the screen and it can't be detected, errors in the image occurred, customer service also said that it may be a software problem, have you encountered the same problem?😭

TabS10Ultra, buttons work fine, such as Bixby, double-click to pull up the camera and lock screen. Customer service told me that the button will not mobilize the original function when testing, just detect the signal input, but my side button will call the original function when detecting, resulting in detection failure, customer service said that this may be a problem for Samsung members.
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SmartThoughts
Mastermind
15-04-2025 07:39 PM - last edited 15-04-2025 07:44 PM
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So the button generally works and only the test fails?
"customer service said that this may be a problem for Samsung members."
A problem WITH Samsung Members (the app)...
What they are saying is that the diagnostics in the app might be buggy.
"customer service said that this may be a problem for Samsung members."
A problem WITH Samsung Members (the app)...
What they are saying is that the diagnostics in the app might be buggy.
dkzd
Explorer
15-04-2025 07:59 PM
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Yes.😂
