Samsung Tab S9

[Emma58]

Hi does anyone know how to claim the 6 months free Disney Plus when purchasing the Tab S9? I’ve already brought the tablet but not sure how to claim. 

[garydex]

The issue is, as @StargazerUK suggested, that there is something not set up correctly on the backend. Funnily enough there are posts all over these forums from last year with people having the same issue with the S8.

When selecting my Galaxy Tab S9, it fires a device validation API call which returns the following:

{"valid":false,"message":"IMEI not found"}

Well, of course there's no IMEI, it's a WiFi only tablet! 🙄 Pretty sure this is a mistake - there's nothing in the T&Cs about only tablets with SIMs being valid.

Spoke to support and they just pushed me towards having a remote management session on the device, which I'm sure will have absolutely no effect.

Pinging @AntS - I guess this needs escalating with some technical team at Samsung.

Edit: I should add, I fully appreciate that this is a bonus for buying the tablet, and I am otherwise very happy with my purchase. It would be nice to have, but it wasn't a deciding factor in whether I bought it or not.

[RPB100]

Very useful and thanks. Same as you - wasn't a factor at all for me but would use it and they have to honour what they advertise. But very happy with the tablet itself. 😀

[StargazerUK]

I got the exact message. I also logged in and out my samsung account just to be sure. Not going down that route again.

[Emma58]

I tried this but had the following error message “it appears that you are not eligible for this offer”

[Emma58]

Hasn’t worked for me either, I’m getting “it appears that you are not eligible for this offer”

[Emma58]

Hi, I clicked on the QR code and selected the Disney Plus boost, however I’m getting the following message: “it appears you are not eligible for this offer”

[Emma58]

That’s exactly what I’m getting, I select the Tab S9 and it says you are not eligible for this offer 

[RPB100]

Hopefully Samsung either sort this v quickly or put out a holding response, There is a legal issue here i.e. false or incorrect advertising.

[Fiona26]

Looks like samsung need to sort something their end. Fingers crossed its soon.

[RPB100]

But Disney aside, I hope you all are enjoying your new tabs🙂