Samsung galaxy tab s8 book cover keyboard not working

[Members_e3qwDjL]

Hello! i received the Book Cover Keyboard as a reward for my Samsung Galaxy Tab S8 Ultra, and the keyboard is not working, the touchpad is working, but i tried all the possibilities and unfortunately i cannot write anything with the keyboard, does anyone know what should i do? or how can i replace it or send it to warranty or something?

[willjoe]

The keyboard is not working on Galaxy phones or tablet
Use the default Samsung Keyboard.
Optimize with Battery and device care.
Restart your device. 

Regards,

Will

[stephen122]

Hello every time I try and text on my s8 using the keyboard cover only certain letters work and the back space doesn't either it is really annoying so to message I have to take the cover off and use the manual keyboard