19-11-2020 06:30 PM in
I bought this 14 months ago and was excellent. But then it almost caught fire, too hot to touch. It had been well looked after, always in a case, only charged with the original lead. It was in perfect condition. It was returned to the shop and sent to Samsung who declared that it was my fault, I’d broken it, a lie. Samsung also think me stupid as they wanted £273 to repair a tablet that costs £159 new. The warranty isn’t worth the paper it’s written and they think all its customers are *****s. Will never ever by anything made by Samsung again. Don’t like companies who treat their customers with contempt
21-11-2020 09:06 AM in
I bought the tablet from my local John Lewis in July 2019, along with a £50 protective case and screen protector. I really look after my devices. It was used daily and was good. It was always charged using the Samsung lead. The tablet still looked like new. Then it nearly caught fire. It was upstairs on charge. When it had enough time I went to unplug it, but the lead had melted into the charging port. It was almost too hot to touch. The tablet itself even through the case was very hot as was the plug socket. So it was returned to John Lewis who sent it to Samsung for repair. Who then alleged I’d caused the damage so it’s my fault. It’s not as if Samsung devices haven’t caught fire before is it. They told John Lewis they would repair it though for just £273, nearly twice the price of a brand new one. This is just deliberate use of the small print to excuse themselves of responsibility. Will be taking it for an independent assessment and quote to see what really happened and what it really costs to repair.