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Original topic:

Galaxy Tab A (2016) SM-850 keeps closing Google.

(Topic created on: 10/05/21 19:12)
PCP101
Apprentice
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Tablets

https://eu.community.samsung.com/t5/forums/postpage/board-id/uk-tablets#

I have had this Tablet since new and it has worked flawlessy. But last week, and I can't remember whether there was an update or not, but Google now keeps closing and dumps me at the home screen. Everything else works fine.

I have done all the suggestions I could find, clear cache, check for failed update, checked if there were any more updates to do, etc. Nothing works! I even disabled Chrome as someone suggested.

Since then I have done 2 factory resets and not added back any of the apps I originally had on the tablet. I have allowed it to complete the mandatory updates, yet Google still crashes! I am pretty computer savy, I run a 6 PC network and build my own PCs, yet this has me foxed.

Any advice or help would be gratefully recieved.

4 REPLIES 4
antikythera
Voyager
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Tablets
Disable Google and install Google Go instead from the Play Store, it's designed for lower specification hardware so should work better
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PCP101
Apprentice
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Tablets

Thank you for your advice, I will do as you suggest and see if it works.
I am however a little disappointed that no one from Samsung even bothered to offer a solution.
Nevertheless I really appreciated you taking the time to reply.

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antikythera
Voyager
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Tablets
If you're using the Members app from the tablet click on Get Help followed by Ask Questions for an Answer from a Samsung representative. Be aware though that some of the responders are not that knowledgeable. If it isn't on their crib sheet they'll lead you on a wild goose chase.
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PCP101
Apprentice
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Tablets

Yes, I've gone that route before with the Microsoft team and also the BT support group. "Have you tried switching it off and on again?".... Really!!!!
That's why I generally use the forums, because the members are usually better informed and certainly more knowledgeable.

I have disabled Google and my wife is testing it as I write. To be honest it's her tablet, I'm just the support person... 🙂

I think the main problem is, these products have so much Samsung and Google junk on them that you can't remove, (unless you re-flash the firmware) that over time things get screwed up.

Anyway once again thanks for your time.

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