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Galaxy tab 9 wont start or charge

(Topic created on: 28-07-2024 06:25 PM)
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Miuku
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Hi,

I bought Galaxy tab 9  two months ago, it's been working fine, but now I am having a problem with it. I was on a vacation and didn't use it for two weeks, so the battery died, so I put it on charger, but it's not charging. The light doesn't come on. I have tried different chargers, I've even tried usb charging from laptop with two different cabels etc. Other devices charge with no problem, but the table doesn't. I tried to force it on by pressing both switches on the side for  15 seconds, and nothing happens. I don't know what to do, and my closest Samsung service is over 70km away, so is there anything I can do to fix it at home? Did some have the same problem?

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7 Replies
Robin999
Samsung Members Star ★
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Hi, and welcome to the community

With the tablet plugged into charger. Try holding the power button and volume down button simultaneously for about 10 seconds. Release when Samsung logo appears.

Failing that try leaving it on charge overnight.

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Miuku
Apprentice
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Thanks.

I tried holding those buttons down already. I'll try charging it over night, thanks for the tips.

 

Robin999
Samsung Members Star ★
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Thanks, sorry, you just said 'buttons', so I just wanted to make sure you used the correct volume button. It has to be volume down. Hopefully, it will charge overnight.
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Miuku
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Leaving it over night didn't help as well. And now I noticed that even the blue charging light isn't on when I charge it. My chargers work as i charge other devices on it too. Also I checked there isn't any garbage etc. on the charging gate. Starting to think the tablet died on it's own for the lack of use.

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Robin999
Samsung Members Star ★
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You could try plugging into a working PC and leave it for a few hours, see if that makes a difference.
Is the tablet under warranty?
Are you based here in UK? If not then reach out to your local community for support and repair advice.
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Miuku
Apprentice
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Thanks for the reply and your help. But as I wrote on my post I tried charging through a laptop already, with three different cables, it charged my phone but not the tablet. And it's only two months old, so the warranty is valid. Unfortunately I am not in UK, and as I originally posted my closest service is 70 km away, without the possibility of public transport, that is why I asked help in here as it's very difficult for me to reach the service.

So I am in a pickle. 

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Robin999
Samsung Members Star ★
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The idea behind leaving your phone charging whilst connected to a PC, is because the charge rate is much lower. This might of helped with a fully discharged battery.
You really need to post to your local community. Unfortunately, we would only be able to give you service / repair advice based on the UK region.

https://r2.community.samsung.com/
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