Galaxy A9+

[Members_e3sMWre]

Hi I purchased a Galaxy A9 + from a company called CEX this week I connected wireless to my old galaxy tablet to transfer information to the new one that went well I then tried to open the new tablet but it was asking for a password I tried the passwords off my old tablet this did not work so I tried to reboot but it would not switch off without the password I went on YouTube and tried the method of holding down the on off buttons and the volume control still did not switch off or take me to the page where I could do a factory reset 

I took it back to the store they were unable to solve the issue saying it was a password I had set in the system I have been trying different passwords and I am now up to 8 hours in between attempts does anyone have any ideas how I can get to a factory reset please 🙏 

[Tourbillon De La Vie]

Return for refund

[arianwen27]

It should be shut tablet down. Hold power and volume up, release on samsung logo.

I know you said you tried it but try again. It's sorta the only way

[JAMES4578]

There are mixed opinions on  CEX , whilst claims that  checks are conducted aware of some having issues with substandard goods. Therefore if the  troubleshooting does not work would be  best to return.