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Original topic:

frozen screen

(Topic created on: 19/02/21 02:17)
Magpie33
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Tablets
A app has frozen on my  tablet for  hours now won't turn off is it broken  does anyone know, 
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Solution
R2wo
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Oh dear! Sounds like you need to do a forced shutdown. 

Try this: press and hold the power button and also the volume down button for up to 10 seconds (press both buttons simultaneously).  It should shut down.

If it doesn't then:  Press the power button down for at least 2 minutes without releasing it.

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Solution
R2wo
Explorer
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Tablets

Oh dear! Sounds like you need to do a forced shutdown. 

Try this: press and hold the power button and also the volume down button for up to 10 seconds (press both buttons simultaneously).  It should shut down.

If it doesn't then:  Press the power button down for at least 2 minutes without releasing it.

View solution in context

Magpie33
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Tablets
thanks I will try.
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Magpie33
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you are a diamond R2wo it worked I love my tablet and would be lost without it so again thanks