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Original topic:

Fix HEIF images being rotated sideways

(Topic created on: 13-11-2020 01:59 PM)
AlHaj
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When taking pictures with HEIF/HEIC format then sharing them to other apps like Instagram, telegram or WhatsApp etc the images are rotated, the images are sideways for no reason.

Want to try this bug yourself? Make sure you're saving in HEIF photo format first, turn off 'convert HEIF images when sharing' in Samsung Gallery because you want to force apps to use HEIF, not JPG. 

Now when you share images in apps like WhatsApp or Instagram you'll notice your photos being rotated sideways or other weird rotation. It appears fine in your gallery but once you share the image it'll rotate for no reason. 

This bug isn't specifically tied to One UI 3 but has been an issue for 1 year and I'm hoping One UI 3 will fix it. I'd love to use HEIF but with weird bugs like this it just discourages users from using it. 

Here's other users in the community facing the same issue:






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6 REPLIES 6
HeheItsMe
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sorry completely unrelated but how did you get the pixel wallpaper? It kept changing back to the s20 wallpaper on my phone
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AlHaj
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are you changing your theme frequently? if you change your theme then your wallpaper resets, if not then I'm not sure.

I'm using the Google wallpapers app to apply it, try turning off battery optimisation for pixel wallpapers app and for the wallpapers app, the battery optimisation might be killing it.
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MartynaK
Beta Moderator
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@AlHaj,

 

Please, report this issue via the Members application, so that our developers can analyze the issue! Do not forget to attach log files! Thanks! 😉

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Samuraix1
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HEIF photos rotate in Whatsapp no matter if you activate the "Convert HEIF images when sharing"

In Gmail they rotate when you attach a photo within Gmail, if you share from the Gallery it converts it to JPG and not rotate.

It does not rotate them in Instagram when "Convert HEIF images when sharing" is activated but does rotate them when it's deactivated.

Telegram seems to work fine either way. 

 

Samsung S20 Android 11 and 10 phones. 

 

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jpgl
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I have a Galaxy 21 ultra and the issue is still here. When I share to Twitter the images appear rotated, then I fix them in the Twitter editor, and then the images appear rotated again in the final tweet (lol). Was hoping to find a solution...

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stluc
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Any news? This is really annoying

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