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Original topic:

Sunrise and Sunset time is wrong

(Topic created on: 03-03-2021 02:23 PM)
jope69
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Smart Home

Hi, since (I belive) the last smarthub upgrade, Sunrise and Sunset time is stuck for geolocation Stockholm SE

On Samsung IDE the Geolocation Sunrise/Sunset for my hub

Weather
Sunrise 08:46
Sunset 14:50

 

This should actually be

06:40
17:22

 

 

Have tried in multiple ways to correct the problem

1.) change geolocation back and forth
-Move to Geolocation London (Time changes)

-Move back to Stockholm (Time returns to wrong time)

 

2.) Open multiple fail reports using the smartthings app. No respons what so ever from Samsung.

Anyone has any idea how to get attention from Samsung to correct the problem?

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3 REPLIES 3
BlackNovember
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Smart Home

I have exactly the same problem. Locale: NL

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jope69
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Smart Home

I have tried multiple times to get attention from Samsung support in SE but they keep telling me to make a hw reset, which I refuse. The other proposal is to clear the cache in the app??? seriously. 

Almost impossible to get support from Samsung on the ST product... I'm seriously considering leaving this platform.

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BlackNovember
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Smart Home

Hey Jope, best is to check out the (very big) smartthing community. It's not here, but here: https://community.smartthings.com/ 

This issue is a bug that's been plagueing users for a few weeks. https://community.smartthings.com/t/sunset-automations-are-not-adjusting/221917/8

As I understand it, using the Smart Lighting app is a workaround for now. 

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