watch5 pro promotion with s24 series and odido is not working despite still valid

[Berto1980]

I just bought a new S24 ultra, but I'm having problems when trying to claim my watch from Samsung web page. Despite, Samsung web sates that the promotion with Odido is still valid, and I found the page to register with my promotion and claim the watch, when I try to fill the form, no promotion with S24 pops up. Im only able to see the promotion with Galaxy Z flip.

I also tried contacting Samsung support, but they sent me to a WhatsApp chat with a bot that is unresponsive after a while.

1. first, I got a message saying promotion is not valid in the country.
2. I f I close the red banner and continue, I'm not able to find/select my phone model when trying to register.

[Ajay-A · Accepted solution]

Hallo @Berto1980,

Thank you for your message and congratulations with your purchase of your S24 Ultra! It could be that your Samsung account is set to a different country. I can select the S24 Ultra when I try it with my account. See the link below for instructions to change your country or region. Let me know if it works.

https://bit.ly/3R8UsEp

With kind regards,

Ajay

[Berto1980]

Indeed, it was a problem related to my country configuration, but it's already solved. Thanks anyway. Kind regards

[Ajay-A]

That is very good to know Berto1980,

Let me know when you have more questions. I wish you much enjoyment with your S24 Ultra!

With kind regards,

Ajay