False Advertising of A32 5g with galaxy buds pro for free

[Amd99]

Hello everyone,

I bought the Samsung galaxy a32 5g (128gb) on 11th January , the order was placed from samsung frankfurt mitte shop (near hauptwache bahnhof), as the person told me that there is an offer that one gets galaxy buds pro for free as shown in the picture below . Since I got the phone by post but not the galaxy buds I had to call their customer service number and all they told me is that the website (samsung shop app as well) is not updated and they are sorry about that. Please don't buy this phone just for this offer.

[emre7000]

Sowas bekommt man normalerweise auch nicht mit dem Handy. Meistens muss man sich mit dem teilnehmenden Handy dann in der Members App für diese Aktion registrieren und es kommt in nem Monat oder das Produkt kommt so nach 45 Tagen nach Kaufdatum ohne Registrierung. Ist leider unterschiedlich.

[Amd99]

Thanks for the comment. But in my case they say that this promotion is not valid. That basically means I will not get it after 45 days or whatever I do.

[Amd99]

I agree with you but I ordered it at Samsung outlet and the person told me that there is this offer.
But if you put yourself in his shoes and imagine that I won't raise this point would you check the conditions? Considering the fact that there was this black Friday deals on other phones as well but there you don't see such promotion anymore.

[Learylegend]

Lol so the burden is on the purchaser huh? Why would you even say this? I don't understand the motivation behind giving a billion dollar MNC an excuse to falsely advertise? It doesn't matter if the terms say a promotion ends a certain date. So would it be ok if Samsung advertised on the front page of their site some really great BOGO deal like buy 1 S22 get the 2nd for $250. And then somewhere in small print at the bottom of the page it says "Program runs from 7/5/22 to 7/6/22". And then from 7/7/22 until 8/6/22 they left that advertisement up on the front page. Except when someone went to take advantage of it nothing would happen and they would be charged the full price for 2 S22's if they added them to their cart. At this point customer has the option not to buy 2 phones at full price as the deal has expired so they haven't technically lost money. However not every customer is savy enough to know that they are being charged for 2 full price phones when a massive bold advertisment keeps popping up starting "Buy 1 get get 1 for $250!". And then who knows how many of those orders Samsung gets to steal from unsaavy people who were simply clicking on advertisements from Samsung's own website that are front and center days, weeks, past it's expiration date. This happens REGULARLY on Samsung's US site, deals always left up for periods of time past expiration. You cannot tell me the company isn't doing this to deceive potential customers. How can Samsung not maintain their own website in a timely manner? Isn't it odd that they're able to code the site so that the advertised deals cannot be applied to Carts after a certain date yet they can't take the advertisment itself down? As I said this happens almost monthly with them. Go to their site this moment and find "S22 Ultra, 256GB Burgundy for $199.99 with trade etc.". Even gives you the option to add it to your cart. Unfortunately when you do nothing happens and you are charged $299.99. When you ask Samsung about it they apologize and say the deal has expired. And yet there it is, they claim the deal expired June 6th too and over a month later it's still front and center luring potential customers in to purchase an S22 for $199.99. Sad that people like you believe the consumer should suffer for misleading tactics of billion dollar companies. You people are the reason we can't have nice things. Keep virtue signalling about how much smarter and responsible you are. Good luck

[Learylegend]

What's that now? I cannot even understand exactly what you're saying. Is this thread not moderated by Samsung themselves lol? You still haven't explained yourself why it is ok for a company like Samsung to purposely mislead people into making purchases? Can you prove that this doesn't happen regularly? Simple Google search would suggest you're quite wrong. I'm assuming you don't actually have a good answer but if you have anything that even resembles one kindly post. I would love to know how hard it is for Samsung to take down advertisements after months and months. You silly clown.

[DavidB]

Here is "Samsung themselves lol". I understand that you feel deceived and I am forwarding your complaint. But beyond that, the case happened half a year ago, I can't do anything about it anymore and here in the thread there is only insulting. Therefore, I am closing it.