01-08-2023 01:07 PM - last edited 01-08-2023 01:23 PM
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I thought I would share a recent experience (nothing to do with Samsung) that I feel will be useful for many forum members.
I have filed a claim against a company whereby an item failed, long story short, the manufacturer started to be stupid and a friend advised me to remind them of their legal obligations (see below) as my device was considered 2 years outside the 2-year warranty period. I will keep the thread updated on my claim.
How to claim Uk Small Claims Court
Back to the relevance here, I have owned a number of Samsung items (mobiles, microwaves, buds, watches) which failed (not damage related) and Samsung or their hapless partner provide ridiculous quotes and usually never fix the issue or it was outside their self-appointed warranty period.
YOUR UK LEGAL RIGHT FOR UPTO 6 YEARS - IS A FREE-OF-CHARGE REPAIR/REPLACEMENT
The 1 or 2-YEAR WARRANTY MANUFACTURERS STATE IS NONSENSE IT IS 6 YEARS
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The Consumer Rights Act 2015 is a guarantee for the consumer against poor workmanship and misrepresentation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK.
The Consumer Rights Act 2015, Section 23:132 protects consumers in situations such as these. According to this section, I have the right to insist on the repair or replacement of faulty goods, with the costs borne by the trader. Additionally, any costs associated with the removal and reinstallation of the replacement should be covered by the trader. If the goods were purchased as new, the replacement should be new and identical to the original.
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
01-08-2023 01:37 PM - last edited 01-08-2023 01:59 PM
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@Obsydian Thanks for sharing,would just say that whilst consumer rights last up to 6 years , after 6 months the onus is more on the consumer to prove that there was a known fault at the time of purchase. in the first six months the purchaser does not need to prove that the faulty item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.
With consumer rights the port of call is the retailer rather than the manufacturer (if different)
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
01-08-2023 01:48 PM - last edited 01-08-2023 01:51 PM
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I am assuming most of us like me buy direct, but either way, if the retailer fails it is a claim against the OEM.
The first 6 mths point is irrelevant, the UK law states 6 years (not including damage).
The Consumer Rights Act 2015 is a guarantee for the consumer against poor workmanship and misrepresentation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK.
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
01-08-2023 02:06 PM - last edited 01-08-2023 02:19 PM
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I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
01-08-2023 02:12 PM
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2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
01-08-2023 02:27 PM - last edited 01-08-2023 03:01 PM
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I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
01-08-2023 02:38 PM
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Even Apple storrs know that and have a smart app they use to determine if the repair is free and no doubt the extra cost if someone takes them to court.
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
01-08-2023 03:17 PM
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14-08-2023 09:34 AM - last edited 14-08-2023 09:34 AM
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The manufacturer lawyers have pushed the response timing to late September now, really dragging it on.
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
14-08-2023 09:40 AM
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In the words of Martin Lewis, Warranty: pretty irrelevant when it comes to the law."
Interestingly he does call out Samsung as one he keeps receiving questions.
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
