01-08-2023 01:07 PM - last edited 01-08-2023 01:23 PM
I thought I would share a recent experience (nothing to do with Samsung) that I feel will be useful for many forum members.
I have filed a claim against a company whereby an item failed, long story short, the manufacturer started to be stupid and a friend advised me to remind them of their legal obligations (see below) as my device was considered 2 years outside the 2-year warranty period. I will keep the thread updated on my claim.
How to claim Uk Small Claims Court
Back to the relevance here, I have owned a number of Samsung items (mobiles, microwaves, buds, watches) which failed (not damage related) and Samsung or their hapless partner provide ridiculous quotes and usually never fix the issue or it was outside their self-appointed warranty period.
YOUR UK LEGAL RIGHT FOR UPTO 6 YEARS - IS A FREE-OF-CHARGE REPAIR/REPLACEMENT
The 1 or 2-YEAR WARRANTY MANUFACTURERS STATE IS NONSENSE IT IS 6 YEARS
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The Consumer Rights Act 2015 is a guarantee for the consumer against poor workmanship and misrepresentation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK.
The Consumer Rights Act 2015, Section 23:132 protects consumers in situations such as these. According to this section, I have the right to insist on the repair or replacement of faulty goods, with the costs borne by the trader. Additionally, any costs associated with the removal and reinstallation of the replacement should be covered by the trader. If the goods were purchased as new, the replacement should be new and identical to the original.
01-08-2023 01:37 PM - last edited 01-08-2023 01:59 PM
@Obsydian Thanks for sharing,would just say that whilst consumer rights last up to 6 years , after 6 months the onus is more on the consumer to prove that there was a known fault at the time of purchase. in the first six months the purchaser does not need to prove that the faulty item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.
With consumer rights the port of call is the retailer rather than the manufacturer (if different)
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
01-08-2023 01:48 PM - last edited 01-08-2023 01:51 PM
I am assuming most of us like me buy direct, but either way, if the retailer fails it is a claim against the OEM.
The first 6 mths point is irrelevant, the UK law states 6 years (not including damage).
The Consumer Rights Act 2015 is a guarantee for the consumer against poor workmanship and misrepresentation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK.
01-08-2023 02:06 PM - last edited 01-08-2023 02:19 PM
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
01-08-2023 02:12 PM in
01-08-2023 02:27 PM - last edited 01-08-2023 03:01 PM
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
01-08-2023 02:38 PM in
01-08-2023 03:17 PM in
14-08-2023 09:34 AM - last edited 14-08-2023 09:34 AM
14-08-2023 09:40 AM in