Hi all.
During black friday i got an s23U with my Fold 3 as a trade in. I sent it in that same week. It took a while and a message to support but Samsungs trade in partner (Foxway here in Sweden) sent me a mail on december 19th that they received the phone and that everything was correct. They would release the money within a few business days.
Thing is, I still haven't recieved any money. I've contacted support multiple times and received very different answers.
The first one at january 4th said they could see the phone was approved and that they needed to contact foxway about it. I was told I would be contacted through email when they got some info for me. Never heard back.
I wrote support again on january 12th and this time things sounded different. The supportagent said things in the energy of "you DO know that it can take up to a month for the money to arrive right?" and that I couldn't trust what foxway says about when the money would come. All while using pretty bad grammar and spelling. I agreed that I would wait until the 19th since that's a month since they told me a couple days.
Still nothing.
Thing is Samsung support seems to have disappeared completely here now. I literally haven't been able to get ahold of anyone after this. Chat only tells me no one is available, WhatsApp goes around in circles telling me to choose a department and I have had no luck over phone either.
It's frankly annoying. I've been chasing support for almost two months. It's not an insignificant amount of money, but now I'm just pissed about the incompetence around the whole thing. I would rather have my Fold 3 back than keep up with this, but right now I don't have anything.
Rant over. Thanks for reading.
