27-06-2022 06:02 PM
Need help.
I'm on an A52s. I'm in the google appstore, trying to activate a new creditcard because my old one has expired. I'm getting hit with a two-factor authentification screen which I think is specific to my country (Denmark. The service is called "NETS 3ds" and the screen is called "verify it's you". It asks me to type in the 6 digits sent to me in a text message. So far so good. All very straight forward. BUT, when I go to the drop-down menu to see the text message, the "verify it's you" screen dissapears and I am unable to find it again. When I go back to Google appstore I find merely a new "verify it's you" screen and am sent another message that I also cannot see without apparently making the screen in question disappear forever.
I tried writing the payment processor company (NETS) but so far they've been very unhelpful and "sounds like a YOU problem" towards me.
Can anyone here help me?
Cheers
Jakob
04-07-2022 02:34 PM
If you haven´t got help yet, you can contact Samsung Support. I saw in your message that you live in Denmark, here is a link to the Danish support: Produkt Hjælp & Support | Samsung DK
Hope your issue gets resolved! 😊