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Screen green on S23U

(Topic created on: 03-03-2023 01:17 PM)
2895 Views
Zeijin
Student
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My S23 Ultra screen is getting a green tint filter in low screen light (0-15%) settings and when the screen light is low which is really annoying.
It happend after the latest software update....
Is someone else getting this problem?
What can I do?

*Update
•Factory reset did not help
•Samsung support was wierd and closed my ticket and refered me to the Samsungs spannish support site
•I will send back my unit to the Telecom company repair service that will decide if it is withing the Waranty then they will repair or send a new unit. 
TEST



Changing screen light %


image


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6 REPLIES 6
Vxd
Pioneer
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Maybe water got in somehow? You should send it in just in case
RoyalKin
Pathfinder
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Reset tour phone if update is behind all this...
Swedish-K9
Voyager
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Reset the phone and check it again
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Zeijin
Student
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Tested factory reset did not work, asked samsung support for help, they said same thing and closed the "ticket" and said click on this link to follow up or read my support.... it goes to the spannish support site....
0 Likes
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Ask the place you got it from. Probably broken
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Emmi S
Big Cheese
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Hello @Zeijin 

If you bought the phone less than 14 days, contact the reseller. Otherwise contact Samsung support,  I see you already contacted them and they should refer you to a authorized service partner, so we can have a look at the phone. However, great you got help already from your telecom company 👍

/Emmi