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Samsung S23 ultra reboot loop and crash after security patch jan 2024

(Topic created on: 28-01-2024 09:43 PM)
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SvenErikH
Apprentice
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After installing security update Jan 2024 i got error message "Samsung core error". Reboot loops and froze either in the home screen or in certain apps all the time, only way to get response was to use button combination to restart.

Chose to initialize the phone to factory reset and started with a completely clean phone, but it still doesn't behave normally.

Apps freeze or won't install and initialize properly, but don't get any error messages.

I need to have the phone rolled back to the previous update or have the phone reinstalled with a security patch that works, but it is listed as fully patched and cannot be reinstalled again. 

So, any advice would be apreciated. And if anyone else has experienced the same, please come forward since I need to find if I'm the only one. 

It's a shame to spoil such a good phone, so hopefully it will work it self out. 

 

Thanx all!

8 REPLIES 8
JakeSully
Helping Hand
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Is it google play store update or the android update? I read that Google play store update would cause problem.

Google has drawn back the Google play update for January.
SvenErikH
Apprentice
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Hi, thanx for the reply :smiling-face:

It is the Android program update that the phone prompts me to install. You can manually trigger it from settings program updates. Mine is One UI version 6.0 S918BXXS3BWL3/ etc

JakeSully
Helping Hand
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Okay well odd, I got this update and my s23 ultra is working just fine. So either yours failed during update and from there it is boot looping. Try putting it in recovery mode do factory reset if you don't have anything important, otherwise connect it to pc and use smart switch or w.e program is called which I don't remember atm. There you shall be able to re-flash your phone if it let's you in recovery mode.
SvenErikH
Apprentice
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Thanx again😄 I actually used smart switch to update it in the first place and it seemed to go according to plan, however afterwards it behaved irradic. After trying and troubleshooting I went for a factory reset while connected by usb to smart switch. I did not set it in safety mode, but afterwards it gave me a blank phone with Hello on the screen. I started initial configuration and have installed apps cleanly, no restore, however it is acting out, not so many reboot loops any more, but freezes out, minimizes apps suddenly, soundhound gets installed but never goes beyond starting screen, the list is endless. Thanxs for advice anyhow. The phone has been rendered totally useless and unreliable, so I hope official support can help me. I will post back the sollution if I get any. Cheers

Heidi77
First Poster
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Hi! Your not alone. My s23 acts at the same way as your phone. My husband has the same problem with his phone. It feels likes it is some reel problems with the apps. We're going crazy about it.
SvenErikH
Apprentice
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Hi, sorry for late reply, just got my unit back from repair. They had to replace the motherboard, so I think the OS has becone corrupted beyond either repair or the price and effort it takes to fix it. Bad news I am afraid, so I would rush to your reseller and claim it on the warranty. All the best :smiling-face:

TroubleMaker86
Apprentice
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My screen is not off but glichh on give or take 4 diffrent spots. Why roll out an unkompleat version ridicules
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Daniel-M
Moderator
Moderator
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Hi @TroubleMaker86!

Sorry to hear that you are experiencing problems with your Galaxy phone. We recommend that you try to force a restart by holding down the side button and the volume down button at the same time for  5 seconds. See if it starts normally after this.

If there is still a problem, we recommend that you take it to a service center and our technicians will help you get it fixed.

/Daniel
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