Samsung Galaxy Smart Tutor/ Remote support

johnz237 · ‎06-03-2025

Very useful! I know this has been a feature for a while, but I don't believe enough people utilize this support.

What is Remote Service?

Samsung Remote Service enables one of our specially trained Samsung experts to remotely view and control your Samsung Galaxy smartphone or tablet to directly help you with your device.

*Data transfer, backup and restore

• New features advice

• Software and application updates

• Account settings (Samsung/GoogleTM/email/etc.

https://www.samsung.com/uk/support/remote-service/

Obsydian · ‎06-03-2025

Thanks I always wondered what that was 😂
Will definitely try it, recall used similar feature on Apple.

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JAMES4578 · ‎06-03-2025

Perhaps not publicised enough ,not everyone will see the need mind you. Still believe it is a valuable service.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

johnz237 · ‎06-03-2025

Definitely, I feel it's more so for those inexperienced. Always good to have direct support instead of just a text prompt or phone call describing what to do.

BandOfBrothers · ‎07-03-2025

It is indeed a powerful troubleshooting option.

Our IT department at work can do the same with the in-house computers.

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