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Samsung care+ error update

(Topic created on: 28-02-2025 04:27 PM)
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johnz237
Legend
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Just got this email and thought it'll be helpful for others whos experienced erros with their s25 care. 

"Dear Samsung Customer,

Further to our email sent last week regarding a technical issue with your Samsung Care Plus.

Our technical team have been able to update your account and your SC+ has been successfully registered and has not been cancelled.

As per the T and C's of the Samsung Care Plus promotion you will receive the first 3 months free. You will receive an email to add payment details after the 3 months and you will need to update your payment details if you wish to continue cover.

Please accept our apologies regarding this confusion.

Kind Regards Samsung"
2 REPLIES 2
Piper123
Samsung Members Star ★
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I'm surprised that the email is addressed

"Dear Samsung Customer"

Who would this not be personally addressed?
S24 Ultra
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johnz237
Legend
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Unsure. Sent from the right address: shop.uk@email.support.samsung.com. Assuming it was just a mass email, as many people received an error message a few weeks ago.
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