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Samsung 27 inch G5 firmware update but can’t find my model on the website

(Topic created on: 28-03-2024 06:12 PM)
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memies
Apprentice
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hello, my samsung g5 27 inch model is LS27AG550EMXUE and my firmware version is M-A5500GCZA-1002.4 i dont know if there is an update to the firmware because i can’t find a link to it in the forums nor samsungs website. i got this monitor less than a year ago in saudi arabia. im not sure if this monitor model is exclusive to saudi arabia only. 

1 Solution


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Solution
Daniel-M
Moderator
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Hi @memies!

Here you have the latest FW for your monitor.

/Daniel

View solution in context

5 REPLIES 5
Nagarebozhi
Samsung Members Star ★★
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This maybe @Emmi S or @Daniel-M can help you with.
memies
Apprentice
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messaged both 4 days ago, no response

Emmi S
Community Manager
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Hello @memies 

I have answered you in PMs 😊 This is sent to our tech mods, but there might be a possibility we cant access FW in Saudi Arabia since we only have FW for the Nordics.

Edit: Seems like it was possible, see attached FW below

/Emmi
Solution
Daniel-M
Moderator
Moderator
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Hi @memies!

Here you have the latest FW for your monitor.

/Daniel
memies
Apprentice
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thank you, i updated my monitor to that version and it works.