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Original topic:

S21 Fe 5G noise suppression in phone calls

(Topic created on: 05-10-2023 01:32 PM)
2946 Views
HoldMeForever
Student
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Others can't hear what music I'm playing. I can hear their background music/noise but they can't hear mine. 

It's a problem when tryina show each other music we're working on.

I see that some other Galaxy phones have a noise suppression option in call settings but my phone doesn't. There's noise suppression on this phone and it is always on overdrive. 

Last straw was when they said "your phone cancels out everything but your voice, I can't hear your guitar"

Does anyone have any suggestions?
6 REPLIES 6
Daniel-M
Moderator
Moderator
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Hi @HoldMeForever!

Your model does not have the noise suppression function, but your phone uses an AI to hide background noise. Unfortunately, you cannot turn this off. If you feel that this function muffles the background sound too much. We recommend that you create an error report and send it to us. This way our technicians can check the logs and diagnostics to try to figure out what the problem might be.

You can create a error report like this: Samsung Members > Support > Error report.

/Daniel
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HoldMeForever
Student
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Would really appreciate it if Samsung could make this an option we can toggle on or off in a future update!
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Daniel-M
Moderator
Moderator
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We appreciate your feedback and your views on this, and I will make sure to pass this on internally.

/Daniel
FardinK
Pioneer
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Also recently experienced this with my S23 Ultra. I switched over the call to google meet video call.
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Tuure L
First Poster
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Hey, I'm having the same problem as OP. Really aggressive noise suppression, sometimes I feel like I have to shout on calls just so that the other person can understand me. Surely there's a way to turn this off on Galaxy A14 now, 6 months later?

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Daniel-M
Moderator
Moderator
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Hi @Tuure L!

There is no method to turn this off. If you feel that this function muffles the sound too much. We recommend that you create an error report and send it to us. This way our technicians can check the logs and diagnostics to try to figure out what the problem might be.

You can create a error report like this: Samsung Members > Support > Error report.

/Daniel
0 Likes