01-04-2023 07:49 AM in
03-04-2023 04:00 PM in
Hi,
If you've already factory reset your phone, your music will already be gone and you won't be able to restore them if you didn't include them in the backup. Samsung Smart switch on the computer should be able to back up music. So if you haven't reset your phone yet, you can do it via your computer by downloading our program here:
Windows: http://www.samsung.com/global/download/smartswitchwin/
Mac: http://www.samsung.com/global/download/smartswitchmac/
We hope this helps you!