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Qn900a keeps showing Check Device Power and disconnect

(Topic created on: 28-11-2021 11:58 AM)
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Najddergham
First Poster
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I bought QN900a and I feel so upset, I have Apple tv4k , PS5 and mini pc INTEL NUC connected to it.

all cables are high quality 2.1 HDMI and everything is working fine but the tv keeps disconnecting me when I watch tv or play PS5 showing the message Check Device Power 

 

how can I solve that? why have you done this complexity and bad job for a high end device ? I HAVE the latest firmware also so no update available.

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1 REPLY 1
ElinH
Troubleshooter
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Hi @Najddergham

Sorry for the late reply here. You will have to contact our customer support so that they can do a remote test on your TV. You find our various support channels here 🙂


// ElinH
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