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Product Registration Question - What are "additional services"?

(Topic created on: 10-07-2023 11:46 AM)
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Rob99uk
Apprentice
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After registering a couple of A04s phones the Samsung registration page states:

"Additional services are limited for products not purchased in your current location. Please check for the country location of purchase"

What does this mean? What additional services are they referring to? I bought the phones in the UK (via Amazon).

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7 REPLIES 7
Pugs1957
Samsung Members Star ★
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Things like Samsung Pay etc won't work on phones used in a location they are not intended for, same applies to OTA updates.
It's not unusual for "foreign " devices to be sold via Amazon and Ebay.
Rob99uk
Apprentice
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So, the phones presumably were originally sourced by the seller outside the UK.

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BandOfBrothers
Samsung Members Star ★★
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Yes @Rob99uk some resellers source what's known as grey imports.

You can normally tell by looking for the csc of the phone.

It's found in About Phone and is the last 3 alphabetical letters in Software Information > Service Provider Software Information. 

Mine is EUX.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Rob99uk
Apprentice
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Thanks. Just checked and last three characters are ECT.

Full code (2 lines) is

SAOMC_SM-A047F_OJM_ECT_13_0001

ECT/ECT,ECT/AFR/ECT

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KholaI
Moderator
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From having a quick look online, this country code seems to be for Nigeria, which explains the limitations on the device within the UK.

Rob99uk
Apprentice
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Thanks for the confirmation. I contacted the seller and have now returned both phones and will source them again from a "legit" UK supplier (e.g. Currys)

AaronAJ
Moderator
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Amazing! If there is anything else I can help with, don't hesitate to contact us.