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New phone stolen

(Topic created on: 09-01-2024 01:04 AM)
154 Views
Members_bMqoCR0
First Poster
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My new phone is stole, how can I lock it?

3 REPLIES 3
Daniel-M
Moderator
Moderator
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Hi @Members_bMqoCR0!

If you have a Samsung account registered on the phone, you can log in to the Samsung account here to lock the phone: https://smartthingsfind.samsung.com/

If you do not have a Samsung account registered on the device, you will unfortunately not be able to do this. Then you can instead contact your operator to lock the IMEI number from the network.

/Daniel
perswegbg
First Poster
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Hi! I had not Samsung account on the device and not sim card. It was new. I have IMEI no. Thank you for your answer
JakeSully
Helping Hand
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Easiest then is to do a global IMEI block request so the phone becomes unusable by the person who stole it and ofcourse file a report to local police so if phone turns up at them then you will get it back.