Is this a genuine Samsung email?

[Verbena]

Are email notifications from "SA.noreply@notice.samsung-mail.com"  about deletion of accounts after 24 months non-use legitimate? I got one on 27 May 2025 at 05:27 titled "Important changes to your Samsung account" even though I was not them a member of the Community.

[johnz237 · Accepted solution]

Its just a notice to mentiom changes being if you dont use your account itll be deleted after 2 years. Everyone will get this email

"
Samsung defines account usage/activity as follows:

Creating a Samsung accountLogging in to Samsung services/products using a Samsung accountUsing a service/product while logged in with a Samsung account

To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months.

However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active.

Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here.

Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion.

In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forwards, we will notify you via email only when material changes are made, those that directly affect your rights and obligations"

More info/ ask samsung for more contact them
https://www.samsung.com/uk/support/

[tartuF]

Bonjour, ce n'est pas sérieux. C'est comme cela que Samsung respecte leur client ?

[johnz237]

Salut ! Bienvenue dans la communauté des membres de Samsung !

Eh bien, je veux dire - deux ans d'inactivité complète ne sont pas exactement - être un client. Je suis sur la clôture à ce sujet. [...]
Vous devez vous connecter au compte une fois pour le garder actif.

Utilisé l'IA pour traduire de l'anglais vers le français, donc j'espère que cela a du sens

[Members_EbzSOWB]

Hi and Salut,

i think that makes sense, though i needed to do a research first as the sender-email was different than the one during account registration (even if the diffrence was only an additional sub domain notice).  I guess usually the guarantee (= warranty) for products is 2 yrs (2 annees). So in respect to guarantee/warranty issues the account won't be needed anymore. Or does there exist a longer warranty period in some eu country?
As a Software Developer i need to say that it is a common practice for companies to have some cleanup-phases when databases or webserver space are getting too big. So cleaning up inactive accounts is a normal measure against it.
Still i am not sure, if it could have been communicated more nicely. 

Especially, it is not clearly enough stated what counts as an activity which stops the deactivation account making this look like a stressing pattern like used by fake emails. Looks like adding a message to a forum chat already counts as activity but a simple login maybe not. Buying some App in Samsung Store for a Smartphone Deviece should probably also count as a valid action, but for a TV this might be less reasonable.
I hope this will make still sense when translated into french.

[chamelle]

I've received this email twice today, will my Samsung Pass words / wallet be ok