13-09-2023 12:21 AM in
Hi , would anyone know who i should contact about this- I have a Samsung plug that exploded into my autistic child face- He hasn't slept in weeks and neither have we as he is now terrified of all plugs and being indoors near them. It knocked out all the plugged electricals in the house, necessitating 2 electrician visits, and ruined the dishwasher , washing machine, dryer, TV, playstation MacBook and 2 phones and ipad that were plugged in nearby . We had to replace them all with locally donated secondhand appliances as i'm a carer for my child and unable to afford replacements . People were so good when they heard what has happened but now i'm left with appliances that barely are working despite peoples best intentions to help out when they heard what happened us. This has caused us huge issues and im actually totally disgusted to discover that this has been an ongoing issue that should have been properly dealt with - as opposed to leaving children and houses in danger with these faulty plugs. I am going to speak to more media about this , but also want to speak to Samsung management to see what they propose to do to rectify the situation and prevent other children being harmed.
13-09-2023 02:26 AM in
13-09-2023 03:31 AM - last edited 13-09-2023 03:41 AM
I do, but why would I expect my home insurance policy to pay for a Samsung fault? Do you wish to see an electricians report , the damaged goods. or my Childs reports - I can send them if you are working for samsung. The facts speak for themselves, while speculation is just that. Was there something helpful you wished to add regarding the known issues re Samsung safety, or did you have the contact details I require, as that is what this post asked for? Im unclear what the purpose of the reply was.
13-09-2023 07:09 AM in
13-09-2023 07:25 AM - last edited 13-09-2023 07:26 AM
13-09-2023 09:26 AM in
Hi, @ExplodingPlug2023. So sorry to hear about this. We do hope you and your son are doing better now. We take issues like this very seriously and would like to pass this on to our Product Liaison Team for review. Could you please send a PM to our main moderator channel so we can get this picked up for you ASAP? Follow the steps in this guide to send a PM to @Sam_UK.
Welcome to the Community!