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Error trying to login to my samsung account using Firefox

(Topic created on: 11-03-2023 05:09 PM)
15050 Views
maddang
Apprentice
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Has anyone had a recent issue using Firefox to login to samsung account on an iMac? 

When I get to the login screen, enter my email and click Next.  It skips past the verification page (which you can see my clicking the Back button and lands on a page giving this error. 

Couldn’t load webpage
The webpage didn’t respond to the request in time.
※ IAMGCSaeucentral1_1678552384642_99999-0206401294.999

I tried using troubleshooting mode in firefox to disable all themes and and extensions but didn’t work.
I also cleared all the history and cookies for samsung.com and tried using a private window.

Has anyone had a similar issue and a resolution?  I can login ok on Chrome but this isn't my default browser where I manage my passwords.
thanks, Ang

 

10 REPLIES 10
keith30
Mastermind
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Samsung Internet browser is better.
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maddang
Apprentice
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I'm using an iMac
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I_h8_sam-sung
Apprentice
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I am having the same issue. Your post seems to be the only one mentioning it. I cleared cookies and site data, turned off enhanced tracking protection.. no luck

I_h8_sam-sung
Apprentice
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Thank you for your useless contribution 

keith30
Mastermind
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Then don't ask stupid questions!, we all prefer what we find best Internet browser to use.
StarFox000
First Poster
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Open FireFox

Go to Settings

Go to Privacy & Security

Click on Custom

Uncheck Fingerprinters

Either reload all tabs or restart the Firefox

Snipaste_2023-03-27_12-44-09.png

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zancos
First Poster
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Same error here using Firefox (111.0.1 (64-bit)) over Windows 10.

It happens, at least for me, when entering in the second factor screen. I just realised to see the two factors screen and then, one second later the error appears.

 

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Members_S6kMyKP
Student
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Make sure your VPN is turned off or any similar features.

Depps
First Poster
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I had the same issue, it works on Safari browser on Mac.

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