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Connectivity Issue: Samsung Galaxy Watch 6 and Galaxy S21 5G - Galaxy Wearable app crashes

(Topic created on: 05-09-2023 10:12 PM)
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Zall3
Apprentice
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Hello everyone,

I recently purchased a Samsung Galaxy Watch 6 and I'm having trouble getting it to connect to my Samsung Galaxy S21 5G phone via the Galaxy Wearable.

The watch keeps showing a "disconnected" status, and despite trying various troubleshooting steps such as app restarts, reinstallation, cache clearing, and following online guides, the issue persists.

I've even gone as far as performing a factory reset on both devices, but the problem remains. I would greatly appreciate any insights, advice, or solutions that anyone could provide to help resolve this connectivity problem.

Thank you in advance for your assistance!

##GalaxyWatch6 #GalaxyS215G #ConnectivityIssue #WearApp #Troubleshooting #HelpNeed

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7 REPLIES 7
Nagarebozhi
Samsung Members Star ★★
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Hello @Zall3

As I can see you have tried the most but i found this guide, see if you have tried everything in it.

https://www.maketecheasier.com/fix-galaxy-watch-not-connecting-to-phone/

Have you checked so you have the latest updates on watch and wearble app?

and then a stupid question, do you choose the right model when connecting the watch?

I accidentally choose the wrong model ( Bluetooth) when i have the LTE version and got connection problem with my galaxy watch 4

if the problem persists then I would recommend you to contact https://www.samsung.com/se/support/contact/ to see if they could help you
Zall3
Apprentice
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Thank you for sharing the troubleshooting guide and your experience. It's possible that the issue may be related to the latest update on my phone! 

I will try to connect my Galaxy Watch 6 with my older Samsung Galaxy S9 to determine if the problem is specific to my S21 5G or not.

My watch model with both LTE and Bluetooth capabilities (SM-R945F).

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Nagarebozhi
Samsung Members Star ★★
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Hi again, I don't know what Android version you have on your s9 but the Galaxy watch 6 requires android 10 or later to work with the device.
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Zall3
Apprentice
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Tried with my s9 and it worked perfectly without connection problems. So it's seems that the problem is my s21. And it all started with the lasted update.
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Nagarebozhi
Samsung Members Star ★★
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Hello again can you please try this troubleshooting guide and se if it helps you.

https://www.myhealthyapple.com/is-your-samsung-galaxy-watch-not-connecting-to-phone-lets-fix-it/

If not my suggestion is that you contact Samsung support and give them feedback about the problem and await a update to fix the problem.
Zall3
Apprentice
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I've contacted samsung support, waiting for further instructions.
Zall3
Apprentice
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Samsung going to send me a replacement watch... 

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