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Complaints Process

(Topic created on: 27-07-2023 10:02 AM)
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PoorProduct
First Poster
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Could anyone help me in getting hold of the complaints procedure for Samsung Aircon installs.

I have been trying for over 8 months to get the Samsung engineer to resolve our issue, and have asked many many time for the complaints procedure, but with no joy. The engineer is either alway out on site or on holiday and has never give me a contact number so I can talk with someone. All the numbers on the "contact us" do not give me an option to make a complaint either.

Any help would be greatly received.

Regards David

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Glenntech
Samsung Members Star ★
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I'd advise contacting Samsung Customer Support if you purchased through Samsung

If not I'd recommend getting in touch with the retailer you delta with
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PoorProduct
First Poster
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The unit was through an installer, but Samsung got involved directly because of the poor product. But had still not resolved it, and the engineers as I say is very very slow and replying.

I will try customer support again and see what happens.

 

Thank you 

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