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Cannot see my care+ subscriptions

(Topic created on: 10-02-2025 10:45 PM)
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TheRealDarren
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Received an email about my care+ subscription renewal but contains no details of the device it is for. I have two policies so would like to check which one it is. I grief clicking the link in email (https://shop.samsung.com/uk/mypage/subscriptions) but that shows nothing and loving into my Samsung account does not provide me any option to view my current policies. 

Is there anyway to view the active policies?
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6 REPLIES 6
johnz237
Legend
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Hi! Go to Settings- scroll to the bottom- About- look at the bottom it should say samsung care with a date. 1739228689152.jpg1739228758317.jpg
TheRealDarren
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I have it on a watch and phone. So I can see the phone via that but no such option on the watch
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lminvti
Samsung Members Star ★
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Hi there

If you log into you Samsung account and check under registered products it should tell you warranty and more.

You can also go to members app > support > my products

TheRealDarren
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Just shows my phone which had cover but free for a few months and is 7.99. The email mentions 4.49
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TheRealDarren
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Support have gone new am email address for the insurance coolant to try them. Shocking that the cover is hidden so well. Like they don't want you to use it
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Paul84Uk
First Poster
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Thanks so much. Email links do absolutely nothing. 🙏