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Original topic:

Can't update my monitor Samsung Odyssey G30A Firmware 1001 because it's the wrong firmware or wrong model firmware

(Topic created on: 25-11-2023 08:56 PM)
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xRidley
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Hi Samsung,
As per title, I have a Samsung Odyssey G30A monitor with model code LS24AG30 and firmware version MJK-G3024FGSA-1000.4 (until this evening, I had 1000.3) . Today I wasn't able to update to version 1001 from the following page: https://www.samsung.com/ie/support/model/LS24AG300NUXXU/#downloads because, as I thought, the firmware file is wrong i.e., it shows a model code that does not match mine (the new firmware is: MJK-G3023FGSB-1001.0.BIN and the one installed is different). So I contacted Samsung customer service (the Italian one by Whatsapp) and explained the situation to them. As I presumed, they failed to help me and only gave me advices such as: format the USB to FAT32, download the update from the samsung site, take the monitor to a samsung service center to repair it etc... Nothing, I could not update it. I even tried another usb stick thinking the other one wouldn't work. Then, after a couple of internet searches, I discovered a topic on Samsung community (this one: https://eu.community.samsung.com/t5/samsung-lounge/cannot-download-firmware-for-odyssey-g3/m-p/85810...) And, under Mod Daniel-M's advice, I downloaded firmware 1000.4 and it worked. Could it be then that the 1001 firmware is corrupt or wrong? Can someone with expertise in Samsung fix it or send me the corrected 1001.0 firmware

Thank you in advance for a response!

1 Solution


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Solution
Daniel-M
Moderator
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Hi @xRidley!

The latest version available for your monitor is 1000.4. The 1001 version is not meant for your monitor which is why you are unable to get it installed.

I have forwarded this so I hope this gets fixed soon.

/Daniel

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3 REPLIES 3
TC-sy67
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Det är möjligt att det finns ett problem med filformaten, vilket innebär att när uppdateringsfilen överförs till USB-minnet måste den ha ett identiskt format med programvaran eller Samsungs firmware, till exempel winrar, zip.
Solution
Daniel-M
Moderator
Moderator
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Hi @xRidley!

The latest version available for your monitor is 1000.4. The 1001 version is not meant for your monitor which is why you are unable to get it installed.

I have forwarded this so I hope this gets fixed soon.

/Daniel