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Original topic:

Gallery

(Topic created on: 21/10/19 22:46)
Apprentice
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Since the update, I have not been able to view any of pictures in gallery. It's as though they have gone. Has anyone else experienced this or got an idea what's happened.

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Explorer
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Gallery functions as it should for me, maybe try clearing cache for the gallery app.

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Beta Moderator
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Hi @Mavman 

 

Please, let us know if the solution proposed by @Deano89  worked!

To expand it a little further, you might want to try those steps:

 

1. Select "Media Storage"> Storage> Delete Data
2. Select "Sec Media Storage"> Storage> Clear Data

 

If that does not help, then submit a Beta Feedback via Samsung Members app!

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Explorer
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Gallery functions as it should for me, maybe try clearing cache for the gallery app.

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Apprentice
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Cheers I will try that.

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Solution
Beta Moderator
Beta Moderator
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Hi @Mavman 

 

Please, let us know if the solution proposed by @Deano89  worked!

To expand it a little further, you might want to try those steps:

 

1. Select "Media Storage"> Storage> Delete Data
2. Select "Sec Media Storage"> Storage> Clear Data

 

If that does not help, then submit a Beta Feedback via Samsung Members app!

View solution in context

Apprentice
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Cheers Deano, that worked
Apprentice
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Thanks TomaszT that has worked and stopped the message that kept popping up.
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I seem to be having the same problem as well and the solutions proposed haven't worked yet. I can see the thumbnail for the various gallery folders but can't see any pictures inside.

Any ideas?

Nick

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