S23 One UI 6 won't connect to Samsung Update server

[raheemdot]

I am on the beta for S23. however whenever I check for update (I know there isn't one available), it won't actually connect to the Samsung servers to check for an update. For example, it shows the last time I checked for an update as several days ago even though I have done it today.

Similarly, for the dynamic lock screen wallpapers it won't connect to update them. No idea why.

So far I have tried

1. clearing software update cache

2. clearing phone cache partition

3. restarting phone in safe mode

4. trying different WiFi and mobile data networks

I am not connected to any VPN or custom DNS. Any ideas?

[kamil40013]

@raheemdot, Your phone is on ZWHO or ZWI4 firmware ?

[MartynaK]

@raheemdot,

Please, report this issue via the Samsung Members app, so that our developers can analyze it 😉.

[raheemdot]

I have reported on the app already, thanks for the suggestion.

[raheemdot]

I am on ZWHO. Does this change anything and do you know a fix?