Play store

[zubzee]

Hi my Google play store is freezing apps won't update and get pop up saying not responding anyone else having this issue?

[nkay]

It's working properly for me.

[Cliffg]

Works fine for me too. Installing new app or updatin existing ones.

[Juli3n]

Working fine for me as well, except one app (from Google) that isn't updating (was reported on another thread). Maybe you need to clear the cache partition (Google it) or a factory reset.

[MagdalenaPo]

@zubzee ,

If you are still experiencing this problem you can try clearing the cache partition via Recovery mode:

1. Turn off your device 
2. Connect your device to the PC via USB (not to the charger) 
3. Wait until the message that the device is being charged appears 
4. Press and hold down the volume up and then power buttons and hold them until the device turns on 
5. Recovery menu should appear 
6. from there select "Wipe cache partition" (you can navigate using volume up/down buttons and confirm with a power button).

I hope this helps! 🤞

[Mustaine8661]

I'm having this issue, too. It was fine originally, but this issue started when I rolled back to A12 using Smart switch.

I've tried factory resets, rolling back to A12 again, restoring back ups, but none of it helped.

The best work around I can find is that I can update apps using mobile data, but not over wi-fi. Clearing the Cache also didn't work.

There are no issues with updating via the Galaxy Store over wi-fi.

Do you have a Galaxy Watch? I have been trying to figure out if that is somehow messing with the Playstore but I've not found anyone else with the issue

[Mustaine8661]

Further to this, I did another factory reset this morning, rolled back to A12 again, used a different Google account and WiFi and still had the same issue.

I updated back to current Beta and did more factory resets. I set the phone back up again and still had the same issue.

I've just picked my phone back up after a couple of hours after setting up and it seems to have resolved itself? I used mobile data to install app updates, including updating the Play Store but ,turned on WiFi to download some music via YouTube music.

No idea if any of this is relevant but there you go!

[Mustaine8661]

And now it's broken again. I give up

[Mustaine8661]

Still an issue on beta 3.