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AntS left a comment.

(Topic created on: 13-09-2023 08:54 PM)
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Juli3n
Big Cheese
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I'm getting this weird notification from the member app from time to time. When I click it, it just says "this post has been deleted". It then disappear and reappear in a day it two later.
It's not annoying or anything but it's weird. Has anyone else seen this and know what it is?


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6 REPLIES 6
MartynaK
Beta Moderator
Beta Moderator
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@Juli3n,

I noticed this, too. 

Please, report the issue via the Samsung Members app 😊.

skott
Helping Hand
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Had only couple of simular moments one was even from samsung and can't open it as the post it's been deleted
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Juli3n
Big Cheese
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Will do, but now I really want to know what the comments were 😞
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Sirfoxelot
Voyager
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Been getting that a lot. Thought it was just Mods deleting comments
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AntS
Moderator
Moderator
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Interesting @Juli3n.

 

That would be a longstanding bug in the Members app version of the Community that we thought had been completely fixed, but apparently it’s still there in the Beta Community. 

 

To explain:

 

Certain keywords automatically generate a clone of a user's post in a separate moderator-only area for us moderators to review and take any action needed. We reply to that cloned post to let the rest of the team know that we’ve reviewed it and what, if any, action/intervention from us is needed in that instance. The flagged keyword doesn’t necessarily need to be in your actual post, it can be in the topic title.

 

On the web browser version of Community you guys don’t see any of that – it’s all invisible in the background, which is as it should be. But on the Members app version it’s been known to read it as and generate a notification of a reply to one of your posts, which then also confusingly says it’s been deleted when you try to click on it because it’s in area you can’t access.

 

Really thought we’d seen the end of this one. Apologies if it spooked anyone.

Juli3n
Big Cheese
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Thanks for the explanation!