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Discoloration framework Galaxy S21 with Otterbox Cover

(Onderwerp aangemaakt op: 18-08-2021 04:36 PM)
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Levathian86
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I have a samsung s21 ultra but the side show allot of discoloration you think it has something to do with allot of use but the Phone has bin in a case from otterbox so that cant be the case lol.

Any 1 has the same probleem?

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Patrick
Samsung Members Star ★★★
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Hello,

Can you provide pictures of this problem?
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Levathian86
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1

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Patrick
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Are you using a third party case?

If you are thats probably the cause of the discoloration.

https://bit.ly/2jwV3SJ

Send it in for repear to fix the damage.
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Levathian86
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ye a Otterbox Symmetry Samsung Galaxy S21 Ultra Back Cover.
use the same case with my s9 and s10 never had any problems :smiling-face:

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Patrick
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Otterbox is a third party case so when you send it in for repair > https://bit.ly/2jwV3SJ
It will cost some money.
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Levathian86
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hahaha no thx if samsung wants money for this i wil go back to apple lol the dont have stuff like this.

Fun part is samsung always blame something els then there on products lol

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Patrick
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Well the damage on the phone is user damage, you cant blame Samsung for that. If you used a third party case and this caused heat damage on the phone itself than thats not Samsungs fault.

Its also not Samsung blaming you, its me😉
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Levathian86
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hahahaha thx bro. but its not a case problem. 
And when i say i dont use a case you blame the pants i aware. 

but thx anyway :smiling-face:

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Patrick
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But in this case if you send it in for repair and you used a third party case they will blame it on that. It will be called user damage.
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