16-07-2024 10:09 AM - last edited 16-07-2024 10:10 AM
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I am Japanese and I have sent my S24 ultra in for repair. The reason is that there was dust or scratches on the camera.
When I track your service, it says Repair details TOK*. What does this mean? Will it be returned without being repaired? Please tell me. I am using a translation software, so the English sentence may be wrong.
16-07-2024 10:40 AM
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16-07-2024 10:56 AM
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SAMSUNG Japan is located in Tokyo, but my device was transported to a repair center not in Tokyo. I am having trouble finding it no matter how many searches I do. some people say TOK is an abbreviation for test ok. I am afraid that in this case the person in charge could not find any dust or scratches and it will be returned as no problem
16-07-2024 11:22 AM
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https://www.samsung.com/jp/support/your-service/track-repair
Have you not received any communication via email regarding your repair? Check your Spam folders.
16-07-2024 11:35 AM
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Yes, I am. I inquired and screenshot the ticket number from that link. If this is dust and not repaired, it is most likely an initial defect, but if it is returned because it does not affect the photo, I would be very disappointed. However, it is odd that I can't find any information on the SAMSUNG menber community, even on reddit.
16-07-2024 11:39 AM
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