Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Software issues

(Topic created on: 08/02/18 07:57)
First Poster
Options
Other Smartphones

Phone loses internet connection upto 4 times a day after recent software update. Got to restart phone to get signal back on phone. Home hub is working good so not this.   Phone is S6 edge. Anyone else having issues

0 Likes
Reply
5 REPLIES 5
Superuser I
Superuser I
Options
Other Smartphones

My suggestion is to shut the phone down and then from a set series of button pressess that takes you into the phones file system and clear the system cache. 

 

If no help then back up and factory reset. 

 

Finally a Samsung Experience Store or Samsung Service Centre location can run a diagnostic on the phone. 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 2.5/ Android 10.

0 Likes
Reply
Apprentice
Options
Other Smartphones

My tablet keeps dropping the Internet signal.  I've only had it for 6 months, and it's been in for repair once already. It was ok when it first came back, but now it's dropping the signal again up to 6 times a day. When I go to settings to re-connect, it sometimes, but not always,  says "connected, no internet" which I don't understand. 

Device is Samsung Galaxy Tab S2  9.7" screen. 

Smartphone and other tablet are both working fine with no problems. 

Any help appreciated, thank you. 

0 Likes
Reply
First Poster
Options
Other Smartphones

Try clearing your samsung data , cache  i also deleted my wifi settings and started from fresh. Not had any issues since. Hope it helps

0 Likes
Reply
First Poster
Options
Other Smartphones

I am using samsung tablet GT-P5110, amongst others to play wordfeud with my family

since this week I cannot start up wordfeud with the message :  cannot make a connection with the wordfeud server

Of course i tried to find the cause and a possible solution myself without succes... but I discovered that de internet connection on the tablet is going on and off continuously with 30 second intervals.

In the same time my internet connection with my other devices is perfect with no problems.

 

I ask you for advice about what i can do to recover from this

thank you 

m.c. voets

0 Likes
Reply
Apprentice
Options
Other Smartphones
Thank you, I'll give than a try
0 Likes
Reply