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Original topic:

Slow charging s7 edge

(Topic created on: 19-01-2019 01:24 AM)
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Davidhova
Journeyman
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Hi,

I have a Samsung galaxy s7 edge for almost 2 years, but in the past 6-8 months I experienced an issue with my battery. When I plug in my charging cable, my phone says: advance charging, but my phone only draws 1 amp of current. I expected like 2 amps minimum. 

I use the original Samsung wall charger and a good quality cable. 

Do you guys have any idea why this happens?

 

Kind regards,

 

David

 

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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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Hi @Davidhova

 

If this was my phone I'd try....

 

  1. Check the charging port for lint and debris.
  2. Try another official Samsung charging brick and cable.
  3. Soft reboot by turning the phone Off and On.
  4. Ask a Samsung Service Centre to run a diagnostic test on the phone and charging kit. 

Also try a fast charge wireless pad to see if that works and if so that could point to the charging port at issue.

 

I wish you all the best with this situation. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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