Samsung Cloud

[dclydesdale]

okay, so yesterday i factory reset my phone however before doing so i backed up my data to samsung cloud and now everytime i click restore data in samsung cloud it loads for like a second and just takes me back to previous page, this is very frustrating as i have lost all my contacts etc, there was an update for samsung cloud however i didnt update, i dont know whether that is an issue or not

[AntS]

Hi dclydesdale! :smileyhappy:

Did you get any error messages when trying to backup to or access the Cloud?

[dclydesdale]

There was no error and when I try to restore my data it just takes me back to the previous page

[AntS]

Have you updated the Cloud app to see if that gets things a bit further along for you? Galaxy Apps > 3 dot menu (top right corner) > My Apps > All > Samsung Cloud > Select Samsung Cloud > Check for updates.

[Vanessa2]

I have the same issue.

[Vanessa2]

I can't find samsung cloud in my galaxy apps.

[AntS]

Hi Vanessa. :robothappy:

Which phone are you using? And is it a UK one? 

[Vanessa2]

I don't have Samsung Cloud in Galaxy apps. I have lost all my photos and videos!! Can you please get these back!! They must be backed up on your servers. And why can't I log in to a website to see my cloud items???

[dclydesdale]

I'm using an s7 edge and I have the same problem, I can't find samsung cloud in galaxy apps

[Vanessa2]

It's ridiculous. There is no on line facility to access your cloud and see what data has been backed up. Even for deleting to release space. I guess they don't want you to do that as it would force you to buy extra storage. It has seriously put me off upgrading to next samsung  handset.