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Original topic:

Samsung a5 2017 cant receive calls

(Topic created on: 10-12-2017 10:52 PM)
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Gerald5445
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BandOfBrothers
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Hi @Gerald5445

 

Troubleshooting options at your end.....

 

  • If it’s a particular contact then check the phones blocking feature. 
  • Ask the other parties to check their phones blocking features. 
  • Does this happen everywhere or in one place? If one place it maybe your masts. 
  • Remove the Sim Card, wipe its contacts and reseat the sim in the phone. 
  • Try your Sim Card in another phone to rule out the phone, SIM card or your account at issue. 
  • Speak with your Mobile Network Customers Services. 
  • Think about having a Sim Swap to replace your current Sim Card. 

 

Troubleshooting Samsung can do...

 

  • A Samsung Service Location / Samsung Experience Store can run a diagnostic on the phone. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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