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Original topic:

S8 troubles

(Topic created on: 02-04-2018 02:56 PM)
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Cpadfield
Apprentice
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My s8 is playing up I have factory reset it 3 times since owning it in October 2017

The issues I am having are as follows; 

Gallery doesn't show all of my pictures 

Camera doesn't save to gallery (randomly) 

The phone won't check for software updates

The play store won't install apps without first closing the app and reopening it - repeat for every single app. 

The phone sometimes won't ring out first attempt so have to keep trying to dial out or wait a while. 

Any help is massively apreciated. Thanks, Callum 

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5 REPLIES 5
John4Oh
Helping Hand
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With all those issues @Cpadfield and the fact you've factory reset the phone 3 times and still experiencing the same issues I'd suggest contacting Samsung and having them take a look at the phone, if you live near a Samsung centre then just pop in, here how to contact Samsung UK here.

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BandOfBrothers
Samsung Members Star ★★
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@Cpadfield

 

May I ask has the phone ever been dropped ?

 

Has the phone possibly had water get inside it ? Check the water sensors have not been tripped- one is usually in the sim card tray. 

 

If any of the above applies then Samsung will possibly say the phone manufacturing warranty is voided. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Cpadfield
Apprentice
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Thanks mate, it seems like a software issue with nougat. But I will try and contact a Samsung centre.
Cpadfield
Apprentice
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The phone hasn't been dropped and the tray is secure and dry, it appears as though it's an issue with nougat.
I have been very careful with this phone since owning it.
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Solution
Cpadfield
Apprentice
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Turns out it was the sd card not being fast enough. Changed for Samsung one and it's fixed and updating thanks guys